Frequently asked questions

Start with the plant category, your available sunlight and space, and the season in which you plan to grow. Compare the real packet options and product information shown on each product page. Our Growing Guides provide general help, and you can contact us when a product detail is unclear.

Packet size identifies the quantity or weight offered by the selected product variant. The available size and its current price are shown before you add the product to your cart.

Some products are available in more than one variant so you can choose the listed quantity that fits your project. Select a size to see its current price and SKU before adding it to the cart.

Contact us as soon as possible with your order number and requested change. We cannot guarantee a change or cancellation after an order has entered processing or shipping. See the Refund Policy for the current cancellation terms.

Timing depends on the plant, local frost dates, climate and whether the seed is started indoors or sown directly. Begin with the product or packet instructions, then use reliable local guidance. Our Seed Starting Guide explains the basic process.

Use the official USDA Plant Hardiness Zone Map and its ZIP code search. A hardiness zone describes average annual extreme minimum winter temperature; it does not by itself determine sowing dates. Visit our USDA Growing Zones page for a direct link and more context.

Germination time varies by seed and can be affected by temperature, moisture, light, planting depth, soil conditions and storage. Check the instructions and how long the seeds have been sown before changing conditions. Avoid assuming that more water is always helpful.

Keep unopened or remaining seeds in their labeled packet in a cool, dry place away from heat, direct sun and moisture. Reseal the packet when possible so the product identity and instructions stay with the seeds.

Orders are normally processed within 1–2 business days after payment is confirmed. Business days do not include weekends or public holidays.

Orders are normally processed within 1–2 business days. Estimated transit time is 5–8 business days after dispatch. Transit time does not include processing, and delivery dates are estimates rather than guarantees.

Standard shipping is $7.90 USD for orders under $29.90 USD. Orders of $29.90 USD or more qualify for free standard shipping. Checkout confirms final eligibility after any discounts are entered.

Orders ship from Commerce City, Colorado, United States. Seednary accepts orders only for U.S. delivery regions enabled in checkout. Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the U.S. Virgin Islands are currently excluded.

Contact Seednary within 30 days after delivery with your order number, a description of the issue and clear photos where applicable. Opening a package to discover damage, a wrong item or a missing item does not by itself make the request ineligible. We will review the issue under the current Refund Policy.

Yes. Eligible U.S. orders may be returned by mail within 30 days after delivery. For a change-of-mind return, the product must be new, unused and not sown, with its original product packaging and proof of purchase.

A free prepaid return label is included in the package. Use that label to mail an eligible return. If the label is missing or lost, contact us for a replacement. Do not mail a return to the company contact address unless the label or support instructions specifically direct you there.

Yes. Contact us within 30 days after delivery to request an exchange for an eligible new item. Use the free prepaid return label included in the package. If the requested replacement is unavailable, we will contact you to discuss a refund or another available option.

After we receive the returned item, we will inspect it and initiate an eligible refund to the original payment method within 3 days. Your bank or payment provider may take additional time to post the credit after we initiate it.

Use the Contact Us page to send a message through Shopify's contact form. Select the most relevant topic and include your order number for an existing order.

Include your order number, the product name, a clear description of the question or problem, and photos when they help show visible damage or an incorrect item.