Refund policy

Last updated: September 10, 2026

This policy applies to eligible orders delivered in the United States. Seednary accepts eligible returns of defective and non-defective products and accepts exchange requests under the terms below.

30-day return window

You may request a return or exchange within 30 days after delivery.

For a change-of-mind return, the product must be in new condition: unused, not sown, and kept with its original product packaging and proof of purchase. Opening the shipping package or product packaging to discover damage, a wrong item, a missing item, or another product problem does not by itself make a request ineligible.

How to request a return by mail

  1. Email seednary2026@gmail.com within 30 days after delivery. Include your order number, the item, whether you are requesting a return or exchange, and a description of the reason.
  2. Include photos when they help show damage, a wrong item, missing contents, or another visible product issue.
  3. Use the free prepaid return label included in your package to mail the eligible return. If the label is missing or lost, contact us for a replacement.

The return destination is shown on the included label. Do not mail a return to Seednary's company contact address unless the label or written support instructions specifically direct you there.

Damaged, incorrect, missing, or defective products

Please contact us as soon as practical if an order arrives damaged, incorrect, incomplete, or with another product defect. Requests remain subject to the 30-day window; there is no separate 7-day reporting limit. We will review the order details and, as appropriate, arrange a return, exchange, replacement, refund, or another agreed solution.

Seeds that have been sown or products that have been used are not eligible for an ordinary change-of-mind return. If you believe a used or sown product has a quality problem, contact us with the order details and relevant information so the concern can be reviewed separately.

Exchanges

Exchanges are accepted for eligible products. Contact us within 30 days after delivery, then use the free prepaid return label included in the package. After the returned item is received and inspected, we will process the agreed exchange. If the requested replacement is unavailable, we will contact you to discuss a refund or another available option.

Return costs and restocking fees

Eligible returns of defective and non-defective products are free. The prepaid return label is provided at no cost, and Seednary does not charge a restocking fee.

Refund processing

After we receive the returned item, we will inspect it and initiate an eligible refund to the original payment method within 3 days. Your bank, card issuer, or payment provider may take additional time to post the credit after Seednary initiates the refund.

Order cancellation

If you need to cancel an order before shipment, contact us as soon as possible at seednary2026@gmail.com. We cannot guarantee cancellation after an order has entered processing or shipping.

Contact

For a return, exchange, refund, or order issue, email seednary2026@gmail.com or use the Contact Us page.