Order number
Helps us locate the correct purchase.
Customer support
Seed Guarantee
A clear process for reporting damaged, incorrect, missing or visibly problematic items without promising growing results that depend on local conditions.
When something is not right
If an item arrives damaged, incorrect or missing, contact Seednary within 30 days after delivery with your order number, a description and photos where applicable. Opening a package to discover one of these issues does not by itself make the request ineligible.
Eligible returns and exchanges are handled under the current Refund Policy. A free prepaid return label is included in the package. Quality concerns involving seeds that have been opened or sown should be reported to support for individual review; gardening results are not guaranteed because germination and plant growth depend on conditions outside the product itself.
What to include
Product name
Tell us which item is affected.
Problem description
Explain what arrived and what is wrong.
Photos when useful
Include clear photos for visible damage, an incorrect item or another issue that can be shown.
Germination depends on growing conditions
Temperature
Seeds have different temperature needs and may be slower outside a suitable range.
Moisture
Too little or too much water can affect germination.
Light
Some seeds and young plants need particular light conditions.
Planting depth
Sowing too deeply or too shallowly can affect emergence.
Soil conditions
Drainage, compaction and growing medium all matter.
Storage
Heat, humidity and storage time can affect seed condition.
How to contact support
- Open the Contact Us page.
- Select the topic that best matches your question.
- Add the order number, product name and a clear description.
- Include photos when they help show visible damage, a wrong item or another product issue.
Contact us before mailing a return or exchange so we can associate it with your order, then use the free prepaid return label included in the package. If the label is missing or lost, ask support for a replacement.
Need help with an order or product?
Send the support team the details needed to review your concern.